Returns & Exchanges
DVDs are not returnable.
Other returned merchandise will not be accepted without prior authorization. Claims for returns must be made within 5 days of receipt of order. Return shipping costs will be at the customer's expense. Only defective or item(s) of customer size error is subject to return. Dirty, soiled, or worn garments, or any merchandise without tags, will not be accepted for credit. Returns will be inspected prior to issuing credit.
Your card will be credited once we have received and processed your return, typically, within 7-10 business days after the item is shipped back to us. Your credit card will be credited for the price of the product(s) and any taxes, excluding shipping costs. Credit card companies vary on the time it takes for credit to appear on their customers' records, so please allow one to two billing cycles for the refund to appear on your statement.
We reserve the right to deduct a restocking fee of up to 20% of the returned item(s) retail price. Customized items are not eligible for a refund.
Please contact us by phone at 1.800.WHY.SKID, or email us at email@example.com to receive return authorization.
"Just wanted to let you know - driving home from my Second Gear course, I put my new knowledge into action. The roads were really slick and I came over a hill and found multiple cars off both sides of the road. An oncoming car came into my lane, forcing me onto the even slicker shoulder. My car started sliding right toward the police cruiser and all the pedestrians standing off on the side. Somehow, my brain remembered to take my foot off the brake, my car regained traction, and I was able to steer right past the whole mess. Thank you! I would not have been able to do that last week."
~ Helen I., Second Gear graduate